1. Service Description

Our whistleblowing Software-as-a-Service (SaaS) platform ("Service") provides organizations with a secure, confidential system for reporting misconduct, ethical violations, and other concerns. The Service includes:

• Anonymous and identified reporting capabilities
• Case management and investigation tools
• Administrative oversight and audit functions
• Compliance reporting and analytics
• Multi-language support and customization options

By accessing or using our Service, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. User Responsibilities

As a user of our Service, you agree to:

2.1 Authorized Use

• Use the Service only for legitimate business purposes and in accordance with your organization's policies
• Maintain the confidentiality of your login credentials and account information
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

• Submit false, misleading, or malicious reports
• Attempt to identify anonymous reporters without proper authorization
• Use the Service to harass, threaten, or retaliate against individuals
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with the Service's security features or functionality

2.3 Content Standards

All content submitted through the Service must be accurate, relevant, and comply with applicable laws. Users are responsible for the content they submit and must not include defamatory, discriminatory, or illegal material.

3. Data Protection

3.1 Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for all data transmission and storage
• Multi-factor authentication for administrative access
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring

3.2 Data Processing

We process personal data in accordance with applicable privacy laws, including GDPR, CCPA, and other regional regulations. Our data processing activities include:

• Collection and storage of report data for investigation purposes
• User authentication and access management
• System analytics and performance monitoring
• Compliance reporting and audit trail maintenance

3.3 Data Retention

Data retention periods are configurable based on your organization's policies and legal requirements. We provide tools to manage data lifecycle, including automated deletion and archival capabilities.

4. Limitation of Liability

4.1 Service Availability

While we strive to maintain 99.9% uptime, we cannot guarantee uninterrupted service availability. We are not liable for temporary service interruptions due to maintenance, technical issues, or circumstances beyond our control.

4.2 Limitation of Damages

To the maximum extent permitted by law, our total liability for any claims arising from or related to the Service shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.

4.3 Exclusion of Certain Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability.

4.4 User Content

We are not responsible for the accuracy, completeness, or legality of user-generated content. Users are solely responsible for their submissions and any consequences arising from them.

5. Intellectual Property Rights

5.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by us and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service.

5.2 Your Content

You retain ownership of content you submit through the Service. By submitting content, you grant us a license to use, store, and process such content solely for providing the Service.

5.3 Third-Party Content

The Service may include third-party content or links to third-party services. We do not claim ownership of such content and are not responsible for its accuracy or availability.

5.4 Feedback

Any feedback, suggestions, or improvements you provide regarding the Service may be used by us without restriction or compensation.

6. Termination Conditions

6.1 Termination by You

You may terminate your use of the Service at any time by providing written notice in accordance with your service agreement. Upon termination, your access to the Service will cease.

6.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion.

6.3 Effect of Termination

• All rights and licenses granted to you will immediately cease
• You must cease all use of the Service
• Data retention will be handled according to your organization's configured policies
• Provisions regarding liability, intellectual property, and governing law will survive termination

6.4 Data Export

Upon termination, we will provide reasonable assistance in exporting your data, subject to technical feasibility and applicable laws.

7. Governing Law

7.1 Applicable Law

These Terms of Service shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

7.2 Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. The arbitration shall be conducted in [Location].

7.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between you and us individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.

7.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.